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All Rise, John Medica

Sometimes, bad news hits you out of the blue like the proverbial bolt of lightning and it changes the way you’ll think about the world and your life just a moment later. That happened to me and numerous former Dell colleagues of mine when we learned last Friday afternoon that our good friend, John Medica, had suddenly and unexpectedly died of a heart attack. He was only 59.

Like many others, I’m still having challenges wrapping my head around the notion that John is no longer with us. I guess we bonded from the start because like me, John was from the Northeast and we were both huge Yankee fans. Let me correct that --- we were crazy Yankee fans.

It sounds like a cliché, but when God conjured up John, he broke the mold. I mean this in the most literal sense possible. He was larger than life in every way that accentuates the few special folks we intersect with throughout our lives who actually make a difference.

Upon reflection, what I remember most about John is not his accomplishments in the technology space at Dell (which were enormous), but the plaintive fact is that he was just a kind and good person. Full stop. When you met John, you instantly wanted to be his friend and you wanted to hang around with him. Unlike some talented tech space business leaders who do not want to get close to people because they feel it might compromise their ability to manage them, John was extraordinarily different in that respect. He wanted to know you. He wanted to know about your family and how they were doing. When you were around him, he had this innate ability to make you feel special. With an “always on” toothy smile and offbeat sense of humor that made you laugh because he tended to chuckle at his own jokes, John made you instantly feel comfortable, regardless of the business situation. He was absolutely not the kind of senior business leader you'd generally to encounter in the tech space.

This is not to say that John was not intensively competitive or driven in his working style. He absolutely was but his genius was that you never knew it when you worked for him. It’s been said about the great Joe DiMaggio that he made the tough plays look easy and effortless and that aptly describes John. He was constantly on the prowl looking at ways to innovate in an aggressive manner. Case in point: in the early 2000s, Microsoft came up with a version of Windows called Media Center that had a 10’ interface that allowed PCs to be used in your living room for couch-based playback of TV, movies and music. Great idea except that Microsoft wanted to increase the individual royalty of Windows --- and when we came up with the idea of bolting on our own Dell designed living room interface on top of the standard Windows OS which would allow Dell to avoid the Media Center “tax”, John was delighted. To this day, I can’t describe the pure joy it was to watch John make gleeful faces on a conference call with a senior Microsoft exec who was not exactly thrilled (and that’s an understatement) with what we had done. Pure Medica.

Another example of a classic working experience with John that I’ll never forget: around 2004, I had proposed that Dell get into the desktop PC gaming business by leveraging its performance products in the workstation space. This was not the typical venture for Dell to take on as it was a low volume business, but the margin it would throw off would be enormous given the high ASPs of these gaming PCs. After a tough but ultimately successful business review with Michael Dell where he gave us the needed approval to move ahead, the meeting went on about 15 minutes longer than it should have because I couldn’t withhold my enthusiasm and continued to talk. Walking back to the parking lot in Round Rock, John wrapped his arm around my head and intoned, “Hey Yankee Clipper, next time when you’ve got the order, stop selling.”

But I must admit that my fondest “Medica Memory” was when I traveled with John. Trips to Asia (and there were lots of them) are often grueling: time zone disorientation, all day non-stop meetings followed by elaborate (multi-course) dinners with customers and suppliers that could take hours when all you wanted to do was get back to your hotel room and sleep. But when you travelled with John, the hours flew by. It was like having travelling with a Borscht Belt comedian that made these business trips tolerable. My favorite story: after a long day of meeting in Taipei, we had an elaborate dinner with a well-known Dell supplier and the customary pre-dinner business card exchange began and approximately 15 customers formed a procession and started presenting their business cards in the traditional formal fashion. John greeted the last person in line by saying, “Hi, I’m John Medica with Dell.” The customer bowed his head and said, “Good evening, my name is Charlie Chan” to which John replied, “Good to meet you. Do you have a detective agency branch here in Taipei?” Having absolutely no clue about John’s 1930s B-movie reference, the person looked understandably puzzled but that didn’t prevent John from laughing at his own joke louder than any other person in the room. Classic Medica.

John holds a special place in my life as he, along with the brilliant Jeff Clarke, hired me at Dell in 2003 to manage their consumer desktop product team. Working at Dell was an incredibly challenging but rewarding experience that forever shaped my career and made me a better leader. But it was John who became a trusted mentor to me and we remained good friends well after I left Dell.

The last time I saw John was last year in July. I had to fly from San Francisco to Dulles for a conference. On that day, I got upgraded to business class (which almost never happens to me) and after I boarded the plane and was putting my luggage into the overhead compartment, I heard “Hey, Yankee Clipper!” and there was John, enjoying a drink and wearing a Yankees cap. We sat next to each other and caught up for the next 6 hours and it was just like old times. My plan to sleep on the flight went up in smoke but I didn’t care.

I’m quite sure all of John’s friends, family and colleagues have similar entertaining stories about John. Perhaps John’s death means a lot more to us because it reminds of us our own mortality. John was, quite simply, a good person who did remarkable things in his career but never sought out attention for it. That wasn’t his thing. I think what mattered most to him was the relationships he had with others. And while we’re all devastated that he was taken from the world far too early, I can say with certainty that while we were all incredibly fortunate to have our lives touched by John, he will never be forgotten. People come and go in your life, but not John. He was one a kind and there is no question that I’m the better person for having the special privilege to know him. So with that and in his honor, I say: “All Rise, John Medica.”

I know he’d appreciate that reference.

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